Vaulsys is seeking a commercially minded and client-focused Account Manager – Payment Solutions & Fintech Infrastructure to manage and grow relationships with key clients across the banking, payments, fintech, and enterprise sectors. The successful candidate will serve as a primary point of contact for clients, understand their business and technology requirements, drive product adoption, identify revenue-growth opportunities, and ensure a high standard of client service. The role requires close collaboration with Sales, Product, Implementation, Technical, and other internal teams to deliver solutions, resolve client requirements, and successfully manage ongoing initiatives. The ideal candidate will have strong account management and relationship-building capabilities, an understanding of fintech and payment solutions, and the ability to communicate effectively with senior and C-level stakeholders.
Key Responsibilities
Manage and strengthen relationships with existing banking, fintech, payment, and enterprise clients.
Act as the primary point of contact for assigned strategic accounts.
Understand client requirements and identify opportunities for product adoption, upselling, and revenue growth.
Monitor client usage, account performance, and key account metrics.
Communicate project and initiative progress to internal and external stakeholders.
Work closely with Sales to onboard new clients and expand existing accounts.
Coordinate with technical and implementation teams to resolve client requirements and issues.
Identify opportunities to introduce additional payment solutions and fintech services.
Manage multiple client initiatives while maintaining accuracy and attention to detail.
Prepare and deliver client presentations, business reviews, and account updates.
Stay informed about payment solutions, fintech trends, digital banking, and industry developments.
Take ownership of client concerns and ensure timely and effective resolution.
Requirements
Bachelor's degree in Business, Marketing, Finance, Technology, or a relevant field.
3+ years of experience in Account Management, Client Success, Business Development, or a related role.
Experience with banking, fintech, payments, technology, or enterprise clients is highly preferred.
Strong communication, presentation, negotiation, and relationship-management skills.
Ability to engage with stakeholders at all levels, including senior and C-level executives.
Strong problem-solving and critical-thinking abilities.
Excellent organizational and multitasking skills.
Client-focused, proactive, and results-driven approach.
Strong written and verbal English communication skills.
Ability to understand and confidently discuss technology, payment platforms, and digital solutions with clients.
Why Join Vaulsys?
Join a growing fintech technology company where you can work with leading financial institutions and enterprises, manage strategic client relationships, and contribute directly to the growth of innovative payment solutions and fintech infrastructure.